If you’ve a Q, it might already’ve been FA’d, buttercup. Have a rummage below and if you still find yourself wanting, pop us an email at firstname.lastname@example.org.
WHERE CAN I BUY YOUR LOVELY PRODUCTS?
You’ll find them in the ‘free from’ aisles of all the big supermarkets. And while they might not take the whole range, Sainsbury’s, Morrison’s, Asda, Tesco, Waitrose and Holland & Barrett stock a good selection.
Otherwise, farm shops, garden centres, delicatessens, independent shops and cafes are a good bet. As well as online retailers. In fact, the complete range will soon be available in all its glory at our website shop.
I CAN’T FIND MY FAVOURITE PRODUCT IN MY LOCAL SUPERMARKET. WHAT SHOULD I DO?
Best thing would be to have a chat with or pop an email to the store manager or head office. They might well decide to start stocking it. We’re all for that.
DO YOU DONATE TO CHARITY OR OFFER SAMPLES AND SPONSORSHIP?
We would love to be able to support everyone but as a well-known brand, we receive lots of requests on a daily basis asking for samples and help with fundraising and sponsorship. I am sure you can appreciate that unfortunately we are unable to accommodate every request. We are proud to support Fairtrade and the Soil Association as our chosen causes.
I’M A COELIAC. ARE YOUR PRODUCTS AVAILABLE ON PRESCRIPTION?
Afraid not. The only types of food available on prescription for coeliacs are staples like bread and pasta. The things we make are a bit too indulgent to fall into that category, sadly.
But you will find our products in most major supermarkets, independent stores, farm shops, garden centres, delicatessens, cafes and, indeed, online retailers. In fact, why not order them direct from our website shop?
WHY HAVE YOU CHANGED YOUR PACKAGING DESIGN?
We felt it was time Mrs Crimble came out of the kitchen! We hope you like it.
IS YOUR PACKAGING RECYCLABLE?
Much of it is recyclable but we use different types of packaging for each product. The best thing to do is check with your local recycling people.
WHAT’S THAT LITTLE BIT OF PAPER ON THE BOTTOM OF YOUR JAM RINGS?
That’s just a piece of rice paper – it’s completely edible. It keeps the lovely jam in place. Well, we don’t want it falling onto anyone’s shoes!
ARE YOUR PRODUCTS SUITABLE FOR VEGANS AND VEGETARIANS?
Some are, yes. Best thing to do is to check the packaging before you buy. That way you’re guaranteed the most up-to-date info.
ARE ALL YOUR PRODUCTS GLUTEN FREE?
Yes. Everything we make is certified gluten free and suitable for those with coeliac disease or a gluten intolerance.
ARE YOUR PRODUCTS NUT FREE?
Lots of our recipes don’t contain nuts, but we can’t guarantee that they’re 100% nut-free because we do sometimes use nuts in our kitchens.
ARE YOUR PRODUCTS DAIRY FREE?
Again, some of our recipes don’t contain dairy ingredients, but we can’t guarantee that they’re 100% dairy free, because do we use dairy in our kitchens. For up-to-the-minute ingredients and allergen advice, please check the packaging.
ARE THE EGGS IN YOUR MACAROONS PASTEURISED?
Our macaroons contain eggs but they don’t need to be pasteurised as they’re thoroughly cooked during baking.
DO YOUR PRODUCTS CONTAIN PALM OIL?
Some do, yes. But we only ever use fully sustainable palm oil, certified by the Roundtable on Sustainable Palm Oil – known as the RSPO – who are world experts on the subject.
DO YOU USE ANY GENETICALLY MODIFIED INGREDIENTS (GMOs)?
No, we don’t use genetically modified ingredients in any of our products.
ARE ANY OF YOUR PRODUCTS HALAL OR KOSHER?
No, none of our products are certified halal or kosher.
IS THE GLUCOSE SYRUP YOU USE GLUTEN FREE?
Yes it is. Completely gluten free. Interesting fact: even glucose made from wheat is gluten free, as all that remains at the end of the process is pure sugar.